Privacy Policy

At Chelsea Gay & Associates Psychotherapy Services, we are committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA).

1. Collection of Personal Information

We collect personal information such as your name, contact details, and any other information you voluntarily provide through contact forms, email, phone calls, or during the intake process.

We may also collect non-identifiable information through cookies or analytics to understand how our website is used.

2. Use of Information

Your personal information is used to:

  • Respond to inquiries

  • Book appointments

  • Deliver therapeutic services

  • Communicate about your care or updates related to our services

  • Comply with legal and regulatory obligations

We will only use your information for the purposes for which it was collected unless you provide consent otherwise.

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Disclosure of Personal Information

We do not share your personal information without your consent, except where required by law. Trusted third-party providers may be used to support our services (e.g., secure practice management software), and they are required to uphold strict privacy standards.

5. Safeguards

We use appropriate security measures to protect your information, including secure storage, encrypted communication (where applicable), and access controls.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To make such a request, please contact us directly.

7. Retention

We retain personal information only as long as necessary to fulfill the purposes outlined or as required by law.

8. Contact

If you have any questions or concerns about your privacy, or to make a request under this policy, please contact:

info@chelseagaytherapy.com